dbg22 Privacy Policy
Your personal information is completely safe with us. dbg22 always uses SSL encryption and modern security methods to keep your data protected.
1 Introduction and Purpose of This Policy
What We Believe In
dbg22 is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") will tell you how we collect your information, how we use it, who we share it with, and what measures we take to protect it.
This policy applies to the dbg22.cam website and all related services, mobile applications, and digital platforms. When you register on our platform, create an account, or use our services, you come under the scope of this policy.
We are committed to ensuring that your personal information is used only for necessary purposes and will not be disclosed to any third party without authorization.
2 Information We Collect
Identity and Contact Information
We may collect the following types of information from you when you register or use our services:
- Full name and username
- Date of birth (for age verification — only those aged 21 and above may open an account)
- Email address
- Residential address
- National ID card or passport number (for identity verification)
Financial and Payment Information
To process transactions and comply with Anti-Money Laundering (AML) rules, we collect:
- bKash, Nagad, Rocket account numbers (for transaction verification only)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Important: We never store your full payment card number or PIN.
Technical and Usage Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Operating system
- Pages you visit and items you click
- Login time and session duration
- Cookies and local storage data
3 Purpose of Using Your Information
Why We Use Your Information
We use the information we collect for the following purposes:
- Account management: To ensure your registration, login, and account security.
- Identity verification: To complete the KYC (Know Your Customer) process and confirm age.
- Transaction processing: To complete deposits and withdrawals correctly.
- Customer support: To help resolve any issues you may have.
- Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
- Service improvement: To improve our platform and user experience.
- Legal compliance: To comply with applicable laws and regulations.
- Communication: To send important updates, security alerts, and relevant information.
4 Sharing and Disclosure of Information
When and With Whom Information Is Shared
dbg22 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment providers: Limited information necessary for processing bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment providers.
- Technology and security partners: With trusted technology partners for platform operations, who follow our privacy standards.
- Legal authorities: Where required by court order, legal investigation, or government directive.
- Fraud prevention: With relevant authorities in the investigation of financial crime or fraud.
Outside of the above cases, your information will not be shared with any third party.
5 Data Protection Measures
Technical Security
dbg22 uses industry-standard security technology to protect your information:
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
- Data encryption: Stored sensitive information is kept in an encrypted state.
- Firewall and intrusion prevention: Advanced firewalls and IDS systems are used.
- Two-factor authentication (2FA): An additional layer of security for account access.
- Regular security audits: Our systems undergo regular audits and penetration testing.
Organizational Security
Alongside technical measures, we also ensure strict security at the organizational level:
- Only authorized staff may access information on a need-to-know basis.
- All staff receive regular training on data protection.
- Third-party partners are bound by agreement to follow our privacy standards.
- A rapid response plan is in place in the event of a data breach.
6 Cookie Policy
What Cookies Are and How We Use Them
Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
- Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To collect anonymous usage data for improving site performance and user experience.
- Security cookies: To detect and prevent fraudulent activity.
You can manage cookies through your browser settings. Please note that disabling certain essential cookies may cause some parts of the site to not function correctly.
7 Data Retention Period
How Long Information Is Kept
We store your information only for as long as necessary:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information may be retained for the applicable period for legal obligations, audits, and fraud prevention purposes.
- Transaction records: Financial transaction records are retained for a set period as required by law.
- Technical logs: System logs and access records are generally retained for a short period.
After the retention period ends, information is securely deleted or anonymized.
8 Your Rights
Your Rights as a User
As a user of the dbg22 platform, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to erasure: Where there is no legal obligation to retain it, you may request that your information be deleted.
- Right to object to processing: You may object to your information being used for specific purposes.
- Right to data portability: You may receive your information in a readable format.
- Right to opt out of marketing communications: You may stop promotional communications at any time.
To exercise any of the above rights, please email us at [email protected].
9 Protection of Minors
For Users Aged 21 and Above Only
The dbg22 platform is intended for adults aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a user is under 21 years of age, we will immediately close that account and delete the associated information.
If you believe a minor is using the platform, please notify us at [email protected].
10 International Data Transfers
Global Data Management
Due to the requirements of our technology infrastructure, in some cases your information may be processed or stored on servers located in different countries. In such cases, we ensure that:
- Transferred information is always protected in accordance with the standards of this privacy policy.
- The receiving organizations operate under appropriate data protection agreements.
- Applicable data protection laws are complied with.
11 Changes to This Policy
Our Commitment Regarding Policy Updates
dbg22 may update this privacy policy from time to time. If any significant changes are made, we will:
- Publish the new version on this page of the website.
- Update the "Last updated date" at the top of the page.
- Send a notification to your registered email for significant changes.
Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
12 Contact Us
Privacy-Related Contact
For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We will make every effort to process your request as quickly as possible. For complex requests, identity verification may be required.
For our other policies and terms, see: Terms and Conditions and Responsible Gaming.