🛡️ Safe Gaming Policy

dbg22 Responsible Gaming — Your safety is our priority

dbg22 believes entertainment should always be safe and controlled. Our tools, limits, and support systems help you maintain healthy gaming habits.

Why is Responsible Gaming important?

Online gaming and sports betting are entertainment activities, but they can become a problem for some people. The dbg22 platform believes all players should enjoy gaming within their means. Responsible gaming means not only controlling yourself but also having the courage to seek help when needed.

Our responsible gaming policy applies strictly to players aged 21 and above. If you are under 21, please do not use this platform. We want to ensure that gaming always remains an enjoyable experience and never becomes a burden.

dbg22 offers several important responsible gaming tools and features — setting deposit limits, taking breaks for a set period, and using the self-exclusion feature when needed. Our 24/7 live chat support team is always ready to guide you in the right direction.

Our Safety Tools

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once the limit is reached, the system will automatically stop accepting further deposits. Reducing a limit takes effect immediately; increasing one has a waiting period for your safety.

Temporary Break (Time-Out)

Take a temporary break from 1 day up to 6 weeks. During the break, you will not be able to log in to your account or place bets. Your account will be reactivated automatically once the break ends.

Self-Exclusion

If you feel gaming is getting out of control, apply for self-exclusion for a minimum of 6 months. During this period your account will be fully closed and no promotional messages will be sent.

Loss Limit

Decide in advance the maximum loss you can accept within a given period. If the limit is reached, the system will alert you and temporarily suspend play.

Reality Check Reminder

A notification will appear on screen at set intervals reminding you how long you have been playing and how much you have spent. Stay aware, stay in control.

Transaction and Betting History

View your complete deposit, withdrawal, and betting history at any time. Maintaining transparency is the first step in responsible gaming. Your own data is always within reach.

Signs of Problematic Gaming

If you notice any of the following signs in yourself, seek help promptly or use self-exclusion:

  • Spending beyond your budget and borrowing money from family or friends.
  • Repeatedly placing larger bets to try to recover losses.
  • Feeling restless or irritable when unable to stop gaming.
  • Prioritising gaming over family, work, or studies.
  • Hiding gaming activity from loved ones.
  • Gaming causing harm to your sleep, eating, or health.
  • Using gaming to escape financial problems or stress.

Age Verification and Child Protection

dbg22 is strictly for players aged 21 and above only. Age is verified at registration and ID may be requested in any case of doubt.

If there are minors in your household, please use a password or PIN on your device to prevent them from accessing this platform. Never share your account login details with anyone.

Child Protection Tips

  • Use a lock screen and strong password on your device
  • Do not leave your device unattended while logged in to your account
  • Do not save your password in the browser
  • Talk to your children about responsible internet use

How to Use Self-Exclusion

If you feel you need to take some distance from gaming, follow these simple steps:

1

Log in to your account

Log in to your personal account at dbg22 and go to your profile settings.

2

Find the Responsible Gaming section

In settings, select the "Responsible Gaming" option.

3

Choose a tool or limit

Deposit limit, time-out, or self-exclusion — choose the right option based on your needs.

4

Confirm

Confirm your choice. For self-exclusion, a confirmation email will be sent.

5

Contact the support team

For any issue or additional help, contact us via our 24/7 live chat or email.

dbg22's Commitment

We uphold the following commitments to ensure a safe and responsible gaming environment:

Commitment How it works Status
Preventing access by minors Age verification is mandatory at registration
Ability to set deposit limits Daily, weekly, and monthly limits can be set
Temporary break feature Time-out from 1 day up to 6 weeks
Self-exclusion feature Option to close account for a minimum of 6 months
24/7 support service Live chat and email support in Bengali
Exclusion from promotions No marketing messages during exclusion
Transparent transaction history Full deposit, withdrawal, and betting records easily accessible

Contact Us for Support

If you feel gaming is having a negative impact on your life or someone close to you, contact us without delay. Our support team speaks Bengali and provides help in complete confidence.

Live Chat Support

Our Bengali-speaking support team is available 7 days a week, 24 hours a day on live chat. Do not hesitate to talk about gaming concerns.

Email Support

Email us for any matter including self-exclusion or limit requests: [email protected]

Personal Advice

For professional help with gaming addiction, we recommend consulting mental health professionals in Bangladesh.

Responsible Gaming FAQs

Yes, reducing your deposit limit or setting a new one takes effect immediately. However, increasing a limit has a waiting period — this is for your protection. That time gives you a chance to reconsider your decision.

Once your self-exclusion period ends, you can contact our support team to request account reactivation. This process is intentionally made to take some time so that you return only when you are fully ready.

The minimum deposit at dbg22 is ৳100 (by any method — bKash, Nagad, Rocket, or bank transfer). As part of responsible gaming, we advise you to deposit only the amount you can afford to lose without facing financial difficulty.

A time-out is a short-term break (1 day to 6 weeks) that ends automatically after the set period. Self-exclusion is a long-term solution (minimum 6 months) that must be actively reactivated, and no promotional messages are sent during this period. Self-exclusion is more effective for problematic gaming behaviour.

If you are concerned about a family member's gaming addiction, contact us via live chat or email ([email protected]). Our support team will provide advice in confidence and help you take the necessary steps. Consulting a mental health professional can also be helpful.

Yes, dbg22 is strictly for players aged 21 or older. Age is verified at registration, and a national ID or passport may be requested in any case of doubt. Opening an account for a minor is strictly prohibited.

Play safe, play with joy

Gaming at dbg22 is always for entertainment. Enjoy all our games and betting features with complete safety.

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Core Principles of Responsible Gaming

At dbg22 we believe every player's gaming experience should be enjoyable and controlled. Responsible gaming is not just a policy — it is at the heart of our platform.

Gaming is entertainment, not a source of income. Winning is not guaranteed on every bet and losing is a normal part of gaming. Set your budget, stay within that limit, and never place larger bets to try to recover losses.

Take regular breaks, spend time with family, and take part in other leisure activities. If gaming starts to affect your daily life, relationships, or finances, that is a warning sign. Stop at that moment and seek help.

Remember: asking for help is not a sign of weakness — it is proof of courage and self-awareness. Our team is always by your side — we are committed to ensuring responsible gaming at dbg22.

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